Microsoft Teams Calling Training
EmpowerU Training delivers expert-led Microsoft Teams calling training designed to help individuals and businesses streamline their communication with Teams Phone. Whether you are new to Teams or transitioning from a traditional phone system, our training provides the practical skills you need to confidently make and manage calls directly from Microsoft Teams.
What You Will Learn in Our Microsoft Teams Calling Training
Our training is designed for everyday users and focuses on real-world application. You will learn how to:
- Navigate the Teams Phone interface
- Make and receive calls using the dial pad or contacts
- Use speed dial and manage call history
- Place calls on hold and resume them
- Transfer calls internally or externally
- Park and retrieve calls
- Manage voicemail settings and greetings
- Set up call forwarding and delegate access
By the end of the training, you will be fully equipped to manage calls in Microsoft Teams with confidence and efficiency.
Upcoming Courses
Course Requirements
- A computer or laptop with stable high-speed internet connection
- Headset (recommended) or working microphone and speakers
- Access to Microsoft Teams with a Teams Phone licence on both computer/laptop and mobile phone (required to participate in hands-on activities)
- Latest version of Microsoft Edge, Chrome, or supported browser
- A quiet environment to participate in the session without interruptions
- Pen and notepad (optional, for taking notes)
Course Information
Duration: 1.5 hours
Class Size (max) 10
User guides Provided: Yes
Delivery: Live online instructor led
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Why Choose EmpowerU Training for Your Microsoft Teams Calling Training
Many organisations are moving their telephony to Microsoft Teams, but staff often receive little or no training. EmpowerU Training solves this problem by providing clear, structured sessions that teach your team everything they need to use Teams Phone confidently. When you choose our Microsoft Teams calling training, you will benefit from:
- Live, online instructor-led training sessions
- Trainers with over 30 years of technology training experience
- Step-by-step demonstrations for every key feature
- Flexible training options for individuals and businesses
- Corporate training packages customised for your organisation are available on request. Contact us to discuss your needs.
- Discounts for company wide rollouts
Flexible Learning Options
EmpowerU Training provides a range of training options to suit individuals and businesses:
- Live online training sessions with interactive demonstrations
- On-demand learning options for flexible, self-paced study
- Corporate training packages for businesses transitioning to Teams Phone
- Group discounts for business-wide training rollouts
Whether you are training one user or an entire organisation, our Microsoft Teams calling training ensures a smooth transition from traditional telephony to modern, cloud-based calling.
The EmpowerU Advantage
Our Microsoft Teams calling training is not just about learning features. We provide real-world guidance on how to integrate Teams Phone into your daily workflow, saving time and improving communication efficiency.
We also include follow-up resources and optional team-wide sessions to ensure your business gets the most from Microsoft Teams Phone.
Frequently Asked Questions
- What is covered in the Microsoft Teams calling training?
We cover everything from making calls and managing voicemail to using advanced call features like transfers, delegates and call groups.
- Is this training suitable for beginners?
Yes. Our training is designed for end users with no prior experience using Teams Phone.
- Do you offer corporate training for Teams Phone?
Absolutely. We provide training sessions for businesses, including flexible scheduling and group discounts.Contact us to discuss further.
- Does the training cover call settings and device configuration?
Yes. We teach users how to configure their call settings, audio devices and voicemail for the best experience.
- How is EmpowerU Training different from other providers?
Our training is live, interactive and delivered by experienced trainers who focus on practical, hands-on learning rather than theory.
- Do you provide follow-up resources?
Yes. We provide support materials and guides so your team can continue to reference key features after the training session.
- Do you offer Teams Phone courses online outside of Australia?
Yes, you can choose any of our available courses.
